Setup BetterStack

BetterStack is our primary tool for managing and responding to urgent issues and service disruptions. This guide explains how we use BetterStack to coordinate our on-call rotations and emergency response procedures.

Setup and Notifications

Personal Setup

1. Download the BetterStack mobile app from your device's app store
2. Ask your team to add you to the BetterStack workspace
3. Configure your notification preferences:
   • Phone calls for critical incidents
   • Push notifications for high-priority issues
   • Slack notifications for standard updates

On-Call Rotations

Our team operates on a weekly rotation schedule through BetterStack, where every team member participates. When you're on-call:

• You'll receive priority notifications for all urgent issues
• Phone calls will be placed for critical service disruptions
• Rotations change every week, with handoffs occurring on Monday mornings
• Response is expected within 15 minutes for critical incidents

<Tip> If you are unable to respond to an incident, please escalate to the engineering team. </Tip>