Overview

At Activepieces, we take a unique approach to customer support. Instead of having dedicated support staff, our full-time engineers handle support requests on rotation. This ensures you get expert technical help from the people who build the product.

Support Schedule

Our on-call engineer handles customer support as part of their rotation. For more details about how this works, check out our on-call documentation.

Support Channels

• Community Support

  • GitHub Issues: We actively monitor and respond to issues on our GitHub repository
  • Community Forum: We engage with users on our Community Platform to provide help and gather feedback
  • Email: only for account related issues, delete account request or billing issues.

• Enterprise Support

  • Enterprise customers receive dedicated support through Slack
  • We use Pylon to manage support tickets and customer channels efficiently
  • For detailed information on using Pylon, see our Pylon Guide

Support Hours & SLA:

<Warning> Work in progress—coming soon! </Warning>